Shipping and Delivery Policy
Shipping and Delivery Policy Effective Date: 18/10/2023
Email: contact@ixmpro.com
Welcome to IXM CREATIONS, your premier destination for exceptional home decor and bedding essentials. We are dedicated to delivering your chosen products safely and promptly to your doorstep. Please take a moment to review our shipping and delivery policy to understand our practices and set your expectations accurately.
1. Selection of Shipping Partners:
We partner with reliable and reputable shipping carriers to ensure that your items are delivered in a timely and secure manner. Once your order leaves our warehouse, the responsibility for timely delivery and the condition of the package transfers to the shipping carrier.
2. Accountability for Orders:
IXM CREATIONS takes great care in packing and preparing your order for shipment. However, we cannot be held responsible for any damage, loss, or delays that may occur once the package has been handed over to the shipping carrier.
3. Providing Correct Shipping Information:
It is crucial that you provide accurate and complete shipping information at the time of purchase. IXM CREATIONS is not liable for delays or issues that arise due to incorrect or incomplete address information.
4. Delivery Time Frames:
We strive to process all orders promptly. However, the delivery time frame can vary based on your location, the size of the item, and the shipping method selected. Please note that any delivery times provided are estimates and not guarantees.
5. Areas of Service:
Please be aware that there may be certain areas that we are unable to deliver to due to logistical limitations. We recommend checking with our customer service team if you are uncertain about delivery to your location.
6. Calculation of Shipping Costs:
Shipping costs are determined based on the dimensions, weight of your order, and your delivery location. These costs will be clearly displayed during the checkout process, ensuring transparency.
7. Tracking Your Order:
Once your order has been dispatched, you will receive a confirmation email that includes a tracking number. This number will allow you to track the status of your delivery directly on the shipping carrier’s website.